Bluer's Return Policy (Updated as of March 23, 2024):
At Bluer, we are committed to delivering the best shopping experience to our customers. We understand that there may be instances where a product doesn't meet your expectations, and we are here to assist you with any return-related issues. Please take note of our return policy:
Return Period:
- All product-related queries should be reported within 48 hrs of delivery.
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These Include:
-Wrong product received.
-Damaged product received.
-Product not delivered within the estimated period. - If you are not satisfied with a product, you can request a return within 7 days of the product's delivery.
Note: Failure to do so will result in the complaint being rejected.
Return Process:
- Initiate a return request through our website.
- Upon submission of the return request, our team will review it, and a return pick-up will be arranged.
- The return pick-up service will be attempted twice. For non-serviceable PIN codes, you will be responsible for self-shipping the product back to our warehouse.
- Once we have received the return parcel back in our warehouse, a quality check will be done by our team on the product and a coupon code will be generated and sent to you. In case of damage produced by the users, the coupon code will not be generated.
Return Pick-Up Fee:
- A flat fee of rupees 200 will be charged for the return pick-up service, which will be deducted from the coupon code's value.
- No charges will be applied for wrong or damaged products.
In case of missing items:
An opening video of the parcel is mandatory to report a missing item from your order.
No Return or Exchange in case of:
- Items in sale are non-returnable/ non-refundable. This policy will be exempted only if there is a case of damaged or wrong product.
- We do not have a refund policy.
- We do not have an exchange policy. If you wish to exchange a product, you will need to request a return and place a new order.
Coupon Code:
- Coupon code initiation time will be 48 hours after the product is received.
- Uploading an image to address the concern is mandatory. Failure to do so will lead to the request being rejected.
- All items to be returned must be unused, and all tags should be intact. Failure to do so will result in the coupon not being generated.
- Once the coupon is generated, it'll be sent on your registered mail id.
- The coupon code generated for your return is valid for 3 months from the date of issue.
- The rupees 200 return pick-up fee will be deducted from the product's value. Other fees like cash on delivery charges and shipping charges are non-refundable.
- Coupon-code once expired will not be renewed.
Change of address:
- The return pickup address cannot be changed once the procedure has been completed.
Contact Us:
- If you encounter any difficulties in generating a return request, please contact our team at support@bluer.co.in
We value your shopping experience at Bluer and are committed to ensuring you a satisfying purchase. If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team at support@bluer.co.in. We are here to help with any concerns or inquiries you may have.