Return Policy

At Bluer, we are committed to delivering the best shopping experience to our customers. We understand that there may be instances where a product doesn't meet your expectations, and we are here to assist you with any return-related issues. Please take note of our return policy:

Return Period

  • All product-related queries should be reported within 24 hrs of delivery at support@bluer.co.in. 
These Include:
-Wrong product received. 
-Damaged/Missing product received.
-Product not delivered within the estimated period.
  • If you are not satisfied with a product, you can request a return within 7 days of the product's delivery.


Note: Failure to do so will result in the complaint being rejected.


Return Process

  • Initiate a return request through our website. 
  • Upon submission of the return request, our team will review it, and a return pick-up will be arranged.
  • The return pick-up service will be attempted twice. For non-serviceable PIN codes, you will be responsible for self-shipping the product back to our warehouse.
  • The product will undergo a quality check once it reaches our warehouse. If the item does not meet the return conditions or is found to be damaged due to customer use, it will be sent back to you, and the coupon code will not be generated. In such cases, a prepaid shipping charge of ₹100 will be borne by the customer.

 

Return Pick-Up Fee

  • A flat fee of rupees 200 will be charged for the return pick-up of the product. The return charges will be deducted from the value of the coupon code.

  • No charges will be applied for wrong or damaged products.


In case of Missing/Wrong/Damaged Products:
An opening video of the parcel is mandatory for reporting any missing/damaged/wrong items and must be shared at support@bluer.co.in within 24 hours of delivery. 



No Return or Exchange in case of:

  • Items in sale are non-returnable/ non-refundable. This policy will be exempted only in cases of damaged or wrong products.
  • We do not have a refund policy.
  • We do not have an exchange policy. If you wish to exchange a product, you must request a return and place a new order.



Coupon Code

  • Coupon code initiation time will be 48 hours after the product is received.
  • Uploading a product image of the product with tags to address the concern is mandatory. Failure to do so will lead to the request being rejected.
  • Images other than the product will not be entertained.
  • All items to be returned must be unused, and all tags should be intact. Failure to do so will result in the coupon not being generated.
  • Once the coupon is generated, it'll be sent to your registered email ID and WhatsApp.
  • The coupon code generated for your return is valid for 1 year from the date of issue.
  • The coupon code value is applicable for one-time use only, you may utilize the entire value in a single transaction.
  • The coupon code issued against your return cannot be combined with any other discount code or promotional offer.
  • The rupees 200 return pick-up fee will be deducted from the product's value. Other fees like cash on delivery charges and shipping charges are non-refundable.
  • Coupon-code once expired will not be renewed.

 
Change of address:

  • The return pickup address cannot be changed once the procedure has been completed.


Contact Us:

  • If you encounter any difficulties in generating a return request, please contact our team at support@bluer.co.in


We value your shopping experience at Bluer and are committed to ensuring you a satisfying purchase. If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team at support@bluer.co.in. We are here to help with any concerns or inquiries you may have.