Help Centre
CONTACT
We're here to make your experience seamless - Reach out for any assistance.
Phone
+91 9321466133
FAQs
Once your order is successfully placed, you’ll receive a confirmation on your registered email address and WhatsApp number. Shipping and tracking details will be shared once your order has been dispatched.
Orders cannot be edited once they have been placed. This includes adding, removing or changing items.
Delivery details cannot be changed once an order has been placed. Please ensure your address and contact details are accurate at checkout.
Once your order has been dispatched, you’ll receive your tracking details via your registered email address and WhatsApp number.
We accept prepaid payments and Cash on Delivery (COD), subject to applicable order value and delivery conditions.
COD is available subject to applicable conditions. Orders above ₹5,990 are eligible for prepaid payment only and cannot be placed using COD.
Yes. A COD fee of ₹90 applies to standard orders and ₹200 applies to sale orders.
For standard orders: Prepaid orders above ₹990 qualify for complimentary shipping. A flat ₹50 shipping fee applies to prepaid orders below ₹990. For sale orders: A flat ₹100 shipping fee applies to prepaid orders.
If your payment has failed but the amount has been debited, please write to support@bluer.co.in with your payment and order details. Our team will assist you.
Orders are generally processed and dispatched within 24 to 48 working hours. During sales, launches and periods of high demand, processing may take slightly longer. Orders are not processed on Sundays and public holidays.
Estimated delivery timelines are: Metro cities: 3–4 working days ; Tier 1 cities: 5–7 working days Delivery timelines may vary depending on your location and courier service.
We work with trusted courier partners, with Blue Dart being our primary delivery partner.
Once dispatched, your order is handled by our courier partners. If your shipment is delayed, misplaced or undelivered, write to support@bluer.co.in and our team will coordinate with the courier partner.
If your package appears damaged, opened or tampered with, please refuse the delivery and contact us immediately at support@bluer.co.in.
Eligible products can be returned within 7 days of delivery. Items must be unused, unwashed and undamaged, with all original tags and packaging intact. All returns are subject to a quality inspection once received at our warehouse.
Raise your request through the 'Start A Return' section on our website. You’ll also need to upload an image of the product with its tags. This is required to process your request.
Any order-related concern must be reported within 24 hours of delivery by writing to support@bluer.co.in. This includes: Incorrect product, damaged product, missing items, and delivery concerns
Yes. For damaged, incorrect or missing items, an unboxing video of the sealed package is mandatory. The video must be shared within 24 hours of delivery.
If reverse pickup is unavailable in your area, you’ll need to self-ship the product to our warehouse.
Yes. A flat ₹100 reverse pickup fee applies to eligible returns and is deducted from your store credit. No reverse pickup fee is charged for wrong or damaged products.
Once a return request has been confirmed, the pickup address cannot be changed.
Bluer does not process refunds to the original payment method for eligible returns. Approved returns are issued as store credit after deduction of the applicable ₹100 reverse pickup fee.
Once your return reaches our warehouse and passes the quality inspection, store credit will be issued after deduction of the applicable ₹100 reverse pickup fee.
Your store credit will be shared with your registered email address and WhatsApp number connected with your registered email address.
Store credit is valid for 1 year from the date of issue.
No. Store credit is valid for one-time use only.
No. Store credit or gift cards issued against a return cannot be combined with another discount code or promotional offer.
We currently do not offer direct exchanges.
You can return an eligible product according to our return policy and place a new order for your preferred size.
No. Products purchased during a sale or promotional event are not eligible for return, refund or store credit.
Prepaid purchases are final and cannot be cancelled once the order has been placed.
Orders cannot be cancelled or modified once they have been placed. Please review your order carefully before confirming your purchase.
A size guide is available on every product page. We recommend comparing your measurements with the size chart before placing your order.
Yes. Garment measurements may vary by up to half an inch.
Slight variations in color or pattern may occur due to lighting, photography and production processes.
Care instructions vary by fabric and construction. Please refer to the Wash Care instructions available on the individual product page before washing or caring for your garment.
